Mergers and Acquisitions

Daksh e- serve ups was acquired by IBM Corporation in April 2004 (IBM Daksh, 2006).It was bought for around 7.2 billion. The main design was to act as a international hub for managing various line of business processes for different clients all around the world. Today IBM Daksh has 25 service delivery centres in India and the Philippines and is an total part of the IBMs BPO/BTO delivery communicate around the world. More than 30,000 wad work for IBM Daksh today (Asia Africa parole Wire, 2004). Daksh was created in July 1999 when four people working with US multinationals much(prenominal) as Motorola, 3COM, Xerox and Pepsi saw a report that says 67% of online transactions be being abandoned due to inadequate node support (Asia Africa cognizance Wire, 2004). The main person and the founder was Sanjeev Aggarwal who served as CEO until June, 2006 (Anderson, 2009). It offers customer care, technical support and back-office transaction processing services to companies worldwide, including Amazon.com Inc. in Seattle, Washington. In addition to its BPO facilities in India, Daksh set up a BPO facility in Manila in the Philippines in January that is seek to employ 1000 people by year end. The companys investors accommodate Citigroup Venture Capital Fund, CDC Capital Partners in London and ordinary Atlantic Partners LLC in Greenwich, Connecticut (Ribeiro, 2004).

By improving activities such(prenominal) as up-selling and cross-selling, improving customer satisfaction scores, optimizing capital recitation and reducing operational expenditure, IBM Daksh offers far-reaching and posi tive impact on stockholder value (IBM Daksh! , 2006). IBM Daksh has worked with a pioneering group of worldwide companies that have successfully used BPO and BTO to execute a liberal range of strategies with tight results .It was just over five years ago that IBM Daksh was created. An fissiparous report in the US verbalise that more than two-thirds of... If you wish to get a full essay, piece it on our website: OrderCustomPaper.com

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